This policy explains when and how you can get a refund for Rischio Professional. It’s part of the Terms and Conditions.
Paddle handles payments and refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle charges your payment method, issues your invoice and processes refunds. Its Refund Policy and Buyer Terms apply alongside this one.
Try it before you pay
Every new account gets 14 days of Professional without a card (an account with an academic email gets Education instead), and the Free plan costs nothing. You can check that Rischio fits your work before paying anything.
Your 14-day refund window
- First payment: if you aren’t satisfied, you can ask for a full refund within 14 days of your first payment for Professional, monthly or yearly, for any reason.
- Yearly renewals: you can ask for a full refund within 14 days of each automatic yearly renewal.
- Monthly renewals aren’t refunded, except where the law requires it or in the case described next. You can cancel at any time to stop the next charge, and Professional stays active until the end of the month already paid.
- If the Service fails: if a material problem with the Service, one we can’t fix within a reasonable time, kept you from using what you paid for, write to us and we’ll refund or credit the affected period.
Your legal rights come first
Nothing in this policy limits the rights that consumer protection laws give you. Those include:
- the 14-day right of withdrawal of consumers in the European Union and the United Kingdom;
- the right of withdrawal (“derecho de retracto”) of Colombia’s Consumer Statute (Law 1480 of 2011, article 47), five business days, which the 14-day window already covers;
- similar rights in other countries.
Where the law gives you more, the law applies.
How to ask for a refund
- Go to paddle.net, look up your order with the email on your receipt, and choose “Request refund”. You can also reply to Paddle’s receipt email.
- Or write to us at hello@rischio.io from your account’s email, and we’ll arrange it with Paddle.
Refunds go back to the original payment method, usually within 14 days of approval, depending on your bank.
After a refund
After a full refund, Professional ends and your account returns to the Free plan. Your models are kept, and the Free plan’s limits apply.
Misuse
Refunds may be refused where there is evidence of fraud or abuse, such as repeatedly subscribing and asking for refunds to use Professional without paying. This doesn’t affect your legal rights.
Cancelling
You can cancel your subscription at any time in the studio, under Settings, Plan & billing, or at paddle.net. Cancelling stops future charges, and Professional stays active until the end of the period already paid. Cancelling by itself isn’t a refund. If you’re within a refund window, ask for the refund as well.
Contact
Rischio S.A.S. · NIT 901787239-9 · Bogotá, Colombia · hello@rischio.io. This policy is offered in English and in Spanish. If they differ, the Spanish version prevails.